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Babylon launches AI-powered triage tool in Rwanda

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Digital health provider Babylon has launched its AI-powered triage tool in Rwanda to further digitise the country's healthcare system. The tool is now being used by Babylon (known locally as Babyl) call centre nurses in Rwanda to help them work more efficiently and make improved, faster decisions for their patients. It will help nurses ask patients the right questions, collect relevant information about a patient's symptoms and provide them with insights to help choose the correct triage path. If a follow-up appointment is required, the patient information collected on the triage call is passed on to the doctor, saving both the clinician and the patient time. Shivon Byamukama, CEO of Babyl Rwanda, said: "Rwandans have embraced digital healthcare that allows them to access clinicians from wherever they are. With the introduction of the AI triage tool in our call centre, we are effectively placing doctors' brains in the hands of our nurses in the digital triage."